How can I track the status of my repair request?

You can check the status of your repair via the Samsung Care+ website (https://ph.careplus.co/ ⭧) or email us at cs.ph@careplus.co

Otherwise, our Samsung Care+ service team will contact you via email, SMS or phone call to:
 
    • Inform you that the repair request has been received.
    • Confirm the pick-up address or drop-off location of the damaged device.
    • Notify you once the device has been repaired.
    • Inform you when the device is ready for delivery or collection.

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